Big Lucky - Your Online Casino Destination in Canada

We offer all popular payment options for depositing money, such as cards, banking, e-wallets and crypto.

TIP: You’ll find a detailed and up-to-date list of all deposit methods in the cashier.

Please note that you must log in or register to open the cashier.

When you’ve withdrawn, we will review your withdrawal request as soon as possible. All withdrawals are handled with high priority within an hour or a day. Sometimes, when we have a lot of requests to review, it can take up to 24 hours.

If your withdrawal hasn’t been processed within 24 hours check whether there is a pending KYC request on your account.

You can check the verification status after you log in to your account on Big Lucky and head to the My Account section.

If there are no pending requests please contact us to check the status of your withdrawal.

Once your withdrawal is approved, we will process the payment to your account. From this moment, the time it takes for the money to reach your account can be instantly or up to 3-5 banking days, depending on your withdrawal method or bank.

First, to stay on top of our bonus offers, make sure you are getting our bonus communication.

Secondly, when you log in or visit “Home” from the menu, you’ll see the rewards or bonuses you’re eligible for. Make sure to claim your bonus from this area or directly from the cashier before you make a deposit

How to get our bonus communication

Click here or follow the instructions below to start receiving communication about our offers.

Click on the More menu at the bottom right and then on My Account. On the desktop, you’ll find the menu at the top right of the screen.

Click on Settings.

Click Email and/or SMS to enable communication of our promotions.

Please note that it’s important to keep your mobile number and email address current on your Big Lucky account to receive notifications and offers. If you have changed your contact information recently, you can find it under Account category and then click on “How can I change the registered details on my account?” to read more about it.

Indeed, we do not charge any fees for deposits or withdrawals.

However, even if we don’t charge you any fees, please know that your bank might charge you foreign exchange fees in some cases. Unfortunately, this is something we can’t control.

The withdrawal limits vary depending on which method you use for withdrawal. The smallest withdrawal you can make is $10, and the maximum is $50000.

Please note that the maximum withdrawal limits for a method only are per transaction and that you can make several withdrawals.

TIP: You’ll find a detailed and up-to-date list of all withdrawal methods available and their limits in the cashier. 

Please note that you must log in or register to open the cashier.

There are two bonus types, “Bonus Money” and “Free Spins”. They are similar, but Free Spins are played on specific games.

How Bonus Money works.

• Bonus Money is a sum you’re given to play with.
• You can’t withdraw a bonus balance until you have fulfilled the wagering conditions, meaning you have to play through the bonus balance. The standard playthrough condition is 35 times your received bonus sum.
• Once the bonus has been played through, the bonus balance will turn into real money.
• When we offer bonuses, it’s regularly offered on your next deposit. For example, a deposit offer of 50% up to $100 will give you 50% of your deposit as a bonus up to a maximum amount of $100.

How Free Spins works.

• Imagine Free Spins as a “free ride” on a game and something that determines how much bonus you will receive.
• Free Spins are offered to you on a specific game, and they’re also provided with a specific amount of spins (rounds) and a value per spin.
• The outcome of your Free Spins regarding how much you’ve won will be turned into Bonus Money once you finish your last Free Spin.

How to get bonuses.

• If you aren’t receiving any bonus offers, please ensure you subscribe to our promotion emails and SMS. Click here to start receiving bonuses.
• Once you get bonus offers, ensure you claim your bonus before depositing by clicking on the bonus card on the home page or when you open the cashier.

Checking your bonus balance.

• You can check your bonus balance and how much you have wagered on several places on Big Lucky.
• When you log in, you will see your full balance and a split of your bonus if you have any.
• Click on the More menu at the bottom right to see your balance, and click on View bonus. On the desktop, you’ll find the menu at the top right of the screen.

To read more about our bonus conditions, please read our bonus policy.

You can cancel any withdrawals that haven’t been processed. There are two ways to cancel your withdrawal.

How to cancel your withdrawal through the cashier

1. Click on the wallet symbol (in the top right-hand corner for desktop or the bottom of the screen for mobile).
2. Click on the cross to cancel your pending withdrawal.

Shortcut to the cashier.

View and cancel your pending withdrawals through your transaction history

1. Click on the More menu at the bottom right and then on My Account. On the desktop, you’ll find the menu at the top right of the screen.
2. Click on Transactions.
3. Click on the Payments tab and start browsing the date for your withdrawal.
4. Click on the cross to cancel your pending withdrawal.

Shortcut to your transaction history.

If you’re experiencing issues cancelling your withdrawal, please use the Contact us button below.

The documents required for verifying your account are outlined below.

Documents for identity verification

• Accepted documents - A picture of your passport, ID card or driver’s licence.
• Document requirements - The document must be valid (not expired) and display the expiration date.

Documents for verifying your proof of address

• Accepted documents - PDF or photo of a utility bill, bank or credit card statement or similar official letters.
• Document requirements - The document can’t be over 3 months old and must contain your full name, address, date of issue, and a logo or clear representation of the sender. The entire document must be visible (all four corners).

Documents for verifying your payment methods (depending on the method(s) used)

• Accepted documents for credit/debit cards - A picture of your credit card showing the first 6 and last 4 digits, your name and expiration date.
• Document requirements - Details between the first 6 and last 4 digits can be covered. If you have a physical card, the card must be signed. Please remember that cards are designed differently and that you might need to take a picture of both sides of the card to fulfil the requirements.
• Accepted documents for banking - A picture of your physical bank statement or a PDF of your online bank statement.
• Document requirements - The information on the statement must contain your name, date of issue, account info, bank logo, and at least one transaction. Online screenshots are accepted if they show all the necessary information in one picture and the Page URL.
• Accepted documents for e-wallets - A screenshot of your e-wallet account with registered details such as name, email and/or phone number. If applicable, your address, date of birth and User/Account ID.
• Document requirements - The screenshot must contain the page URL.

The minimum and maximum deposit limits depend on your chosen method. The minimum deposit on Big Lucky is $10, and each deposit method has a maximum per transaction. Still, you can make as many deposits as you like.

If you’re experiencing problems with your deposit, click the Contact us button below or directly from the cashier. We’ll make sure to do our best to solve any deposit problem.