The Welcome Bonus offer works as follows:

Deposit: You deposit money, and Big Lucky matches your deposit with bonus funds.

Wagering: You must bet the bonus amount 35 times before withdrawing winnings. The bonus itself can't be withdrawn, only winnings after meeting requirements.

Time Limit: From the moment the bonus is credited, you have 7 days to wager the bonus funds.

Free Spins: Your Free Spins will be available in your Rewards section after you have claimed the Welcome Bonus and made your first deposit. The spins must be used within 24 hours of claiming the Welcome Bonus and any winnings must be wagered 35 times within 7 days.

All available deposit methods can be found in the cashier.  

We aim to process all withdrawals within a day, though please be aware that in some instances, it can take up to 48 hours. 

Once approved from our end, you should receive your funds instantly for e-Wallets and within 3-5 banking days for our other options.

Keep an eye on your Rewards page as well as your chosen method of communication as we offer bonuses regularly.

If you are not receiving any email or text messages with our offers, make sure you have turned on notifications here.

Should you still not receive our offers, make sure you check your Spam folder and mark our emails as not spam. This way you can make sure to never miss out!

We do not charge any fees for deposits or withdrawals, but please be aware that foreign exchange fees might be charged by your bank, which we can not control.